Repair Policy

1. Repair Assessment

All headsets received are subject to an initial inspection and assessment. Any quotation provided before inspection is an estimate and may be adjusted if additional faults are identified.

If additional work is required, we will contact you for approval before proceeding.

2. No Fix, No Fee

If we are unable to repair your headset, no repair labour charge will be made. However, return shipping charges may still apply where applicable.

3. Customer Equipment

Customers are responsible for ensuring all equipment is securely packaged before shipment.

Repair My Headset cannot accept responsibility for damage caused during transit to our repair facility.

4. Replacement Parts

Where necessary, genuine, refurbished, or high-quality compatible replacement parts may be used during repairs.

All replacement parts are tested before installation.

5. Repair Times

Most repairs are completed within 1-5 working days of receipt.

Repair times may vary depending on parts availability, fault complexity, and workload.

Estimated turnaround times are provided as guidance only and are not guaranteed.

6. Warranty on Repairs

All completed repairs are covered by a 6 month warranty from the date of return.

The warranty covers the specific fault repaired and any replacement parts supplied by us.

The warranty does not cover:

  • Physical damage

  • Liquid damage

  • Accidental damage

  • Misuse or neglect

  • Faults unrelated to the original repair

  • Normal wear and tear

7. Data and Settings

Although most headset repairs do not affect user settings, customers are responsible for backing up any data, configurations, or settings before sending equipment for repair.

Repair My Headset accepts no responsibility for data loss.

8. Unrepairable Equipment

If equipment is found to be beyond economical repair, we will inform you before any chargeable work is carried out.

Customers may request return of the equipment or disposal in accordance with environmental regulations.

9. Payment

Payment is required before repaired equipment is returned unless otherwise agreed in writing.

Equipment may be retained until payment has been received in full.

10. Limitation of Liability

Our liability is limited to the cost of the repair service provided.

We shall not be liable for indirect losses, loss of business, loss of profits, loss of data, or consequential damages arising from the use or inability to use repaired equipment.

11. Contact Information

Repair My Headset

Unit 5 National Trading Estate
Bramhall Moor Lane
Stockport
SK7 5AA

Email: info@repairmyheadset.co.uk

For any questions regarding this Repair Policy, please contact us using the details above.